Dedicated Support for Your Solar Lighting Solutions
At Queneng, our commitment to you doesn’t end with your purchase. We believe that providing exceptional after-sales service is just as important as delivering high-quality products. Our "After Buying" services are designed to ensure that your solar lighting system continues to perform at its best, providing reliable, sustainable lighting for years to come.
We're Here for You Every Step of the Way
At Queneng, we are dedicated to providing excellent after-sales service, ensuring that your solar lighting system delivers reliable, sustainable performance for years to come. From installation and technical support to warranty and maintenance, our team is here to provide you with the support you need.
- Seamless Installation and Setup
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Once your solar lighting system is delivered, we ensure a smooth installation process. Whether you choose to install the system yourself or with the help of a third-party installer, we provide comprehensive support to guide you.
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Our detailed installation manuals cover everything you need to know, from setting up the solar panels and lights to battery connections. For larger projects, we can arrange for professional on-site installation assistance, ensuring everything is done efficiently and correctly.
- Robust Warranty and Maintenance Services
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To ensure long-term performance and peace of mind, all of our solar lighting systems come with a comprehensive warranty that covers defects in materials and workmanship. In addition, we recommend periodic maintenance to keep your system operating efficiently.
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Our team can assist with scheduled maintenance services, such as cleaning panels, checking battery health, and ensuring the system’s components are functioning correctly. Should any part of your system need replacement, we provide easy access to original spare parts, ensuring compatibility and quality.
- Easy Spare Parts Access and Upgrades
- Over time, certain components of your solar lighting system may need replacing or upgrading. We make it easy to order high-quality spare parts to maintain the integrity of your system.
- If you wish to enhance your system's performance or take advantage of newer technology, we can help with upgrades to increase energy efficiency, expand coverage, or introduce the latest solar innovations. Whether you need a replacement part or want to expand your system’s capabilities, we provide all the support you need to ensure optimal performance.
- Performance Monitoring and Reporting
- For large-scale projects or clients seeking in-depth insights, we offer advanced performance monitoring services. Our cloud-based monitoring tools allow you to track your solar lighting system’s performance in real-time, checking metrics such as energy production, battery health, and overall system efficiency.
- We can also provide detailed reports that highlight energy savings, performance trends, and system status, helping you optimize your investment and maximize the benefits of solar lighting.
- Responsible End-of-Life Recycling and Disposal
- At Queneng, sustainability extends to the entire lifecycle of our products. When your solar lighting system reaches the end of its life, we are committed to helping you dispose of it responsibly.
- We provide guidance on how to recycle or properly dispose of solar panels, batteries, and other system components in line with environmental regulations. Additionally, we offer trade-in programs for old systems, reducing waste and promoting the reuse of materials in new solutions.
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
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The messenger of light & power conversion
Environmental protection and intelligent manufacturing are our brand philosophy, and quality assurance and the best user experience are our eternal promises to users.
CONTACT
No.9F, Building F, Cao San Xin Tian Hong Logistics Park, Guzhen Town, Zhongshan City, Guangdong Province, China.
or write [email protected]
WhatsApp: +86 136 2270 1011
