Queneng Support
APMS System
Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.
o Access detailed reports on the operational status of your solar lighting systems.
o Get notifications for routine maintenance or when issues are detected to prevent system downtime.
o Submit and track support tickets for any technical assistance or warranty-related issues.
Service
At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include
o Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.
o We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.
o After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.
Warranty
We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers
o Warranty coverage for defects in materials and workmanship under normal use.
o Warranty for performance degradation and material defects.
o Warranty covering defects and performance issues during the warranty period.
o Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.
Frequently Asked Questions
Batteries and the environment
What effect does ambient temperature have on battery performance?
Solar Street Light Luzhou
Are Luzhou solar street lights suitable for urban and residential areas?
Yes, Luzhou solar street lights are versatile and suitable for both urban and residential settings. They can be installed along streets, pathways, parks, and other public spaces, providing reliable, energy-efficient lighting wherever it's needed.
Solar Street Light Luan
How are Luan solar street lights installed?
Luan solar street lights are designed for easy installation. They come with all necessary mounting hardware and can be set up without the need for electrical connections. Most installations take just a few hours and can be done with basic tools, making them a great solution for DIY projects.
Solar Street Light Luqing
Do solar street lights work without direct sunlight?
Solar street lights can still operate without direct sunlight as long as the solar panels receive some sunlight during the day to charge the battery. However, performance may be less optimal during prolonged periods of low sunlight, and the battery life may be shorter.
Public Gardens and Landscape Lighting
Do solar lights need wiring?
No, one of the main advantages of solar lights is that they do not require any wiring or electrical connections. They operate independently using solar energy, making installation quick, easy, and cost-effective.
OEM&ODM
Can I customize the product appearance and packaging?
Yes! We offer full customization on housing color, logo printing, battery configuration, controller type, and box design.
Battery Performance and Testing
What is the standard charge retention test?
After the battery is discharged to 1.0V at 0.2C, it is charged at 0.1C for 16 hours, stored at a temperature of 20℃±5℃ and a humidity of 65%±20% for 28 days, and then discharged to 1.0V at 0.2C. NiMH batteries should last longer than 3 hours.
The national standard stipulates that the standard charge retention test of lithium batteries is: (IEC has no relevant standards) The battery is discharged to 3.0/unit at 0.2C, and then charged to 4.2V at 1C constant current and constant voltage, with a cut-off current of 10mA, at a temperature of 20 ℃±5℃, after 28 days of storage, discharge at 0.2C to 2.75V, calculate the discharge capacity, and compare it with the battery's nominal capacity, it should not be less than 85% of the initial capacity.
What is a temperature rise experiment?
Solar Street Light Lulin
How easy is it to install Lulin solar street lights?
Lulin solar street lights are designed for easy installation. They do not require any wiring to the power grid, making them perfect for areas without electrical infrastructure. The installation typically involves mounting the pole, securing the light fixture, and positioning the solar panel for maximum sunlight exposure. The lights can be installed quickly and efficiently, saving on installation costs.
APMS system
How does the APMS system enhance battery life?
With its dual-system intelligent management mode, APMS reduces frequent charge-discharge cycles, optimizes energy usage, and significantly extends battery lifespan.
Distributors
Do I need previous experience in the solar industry to become a distributor?
While previous experience in renewable energy or lighting sectors is beneficial, it is not required. What matters most is your dedication to sustainability, willingness to learn, and ability to effectively serve your local market.
Municipal and Public Infrastructure
How do solar streetlights perform in extreme weather conditions?
Solar streetlights are designed to withstand harsh environments, including high winds, heavy rain, snow, and extreme temperatures. Our products are IP65-rated for waterproofing and are built with corrosion-resistant materials.
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
Have more questions about our products or services?
The messenger of light & power conversion
Environmental protection and intelligent manufacturing are our brand philosophy, and quality assurance and the best user experience are our eternal promises to users.
CONTACT
No.9F, Building F, Cao San Xin Tian Hong Logistics Park, Guzhen Town, Zhongshan City, Guangdong Province, China.
or write [email protected]
WhatsApp: +86 136 2270 1011
