Queneng Support
APMS System
Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.
o Access detailed reports on the operational status of your solar lighting systems.
o Get notifications for routine maintenance or when issues are detected to prevent system downtime.
o Submit and track support tickets for any technical assistance or warranty-related issues.
Service
At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include
o Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.
o We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.
o After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.
Warranty
We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers
o Warranty coverage for defects in materials and workmanship under normal use.
o Warranty for performance degradation and material defects.
o Warranty covering defects and performance issues during the warranty period.
o Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.
Frequently Asked Questions
Battery Performance and Testing
What is the internal resistance in charging state and what is the difference between internal resistance in discharging state?
Solar Street Light Lufei
What is the warranty on the solar street light?
Queneng offers a warranty of 2-5 years on our solar street lights, covering defects in material and workmanship. The warranty duration may vary based on the model and product components.
Battery and Analysis
What is the rate of battery discharge? What is the battery's hourly discharge rate?
Battery fundamentals and basic terms
What are the common standards for batteries?
Batteries commonly used national standards: nickel-metal hydride batteries standard GB/T15100_1994, GB/T18288_2000; lithium-ion batteries standard GB/T10077_1998, YD/T998_1999, GB/T18287_2000.
In addition, the common standards for batteries also have the Japanese Industrial Standard JIS C standard on batteries.
IEC is the International Electrotechnical Commission (International Electrical Commission), is a world-wide standardization organization composed of national electrical commissions, which aims to promote the standardization of the world electrical and electronic fields.The IEC standard is the standard developed by the International Electrotechnical Commission.
What is the purpose of battery packaging, assembly and design?
2.Battery voltage limitation, to get a higher voltage need to connect multiple batteries in series
3. Protect the battery, prevent short-circuit to extend the life of the battery
4. Size limitation
5. Easy transportation
6. Design of special functions, such as waterproof, special appearance design.
Battery Types and Applications
What are the voltages and usage areas of different types of batteries?
Lithium battery 6V camera, etc.
Lithium manganese button battery 3V pocket calculator, watch, remote control equipment, etc.
Silver oxygen button battery 1.5V watches, small clocks, etc.
Carbon manganese round battery 1.5V portable video equipment, cameras, game consoles, etc.
Carbon manganese button battery 1.5V pocket calculator, electric equipment, etc.
Zinc carbon round battery 1.5V alarm, flash light, toys, etc.
Zinc air button battery 1.4V hearing aids, etc.
MnO2 button battery 1.35V hearing aids, cameras, etc.
Nickel-cadmium battery 1.2V power tools, mobile phones, notebooks, emergency lamps, electric bicycles, etc.
Ni-MH battery 1.2V mobile phones, portable cameras, cordless phones, notebooks, household appliances, etc.
Lithium-ion battery 3.6V mobile phones, notebook computers, etc.
What types of batteries are used in emergency lights?
2. Adjustable valve lead-acid battery;
3. Other types of batteries can also be used if they meet the corresponding safety and performance standards of the IEC 60598 (2000) (emergency lighting part) standard (emergency lighting part).
Municipal and Public Infrastructure
How do solar streetlights perform in extreme weather conditions?
Solar streetlights are designed to withstand harsh environments, including high winds, heavy rain, snow, and extreme temperatures. Our products are IP65-rated for waterproofing and are built with corrosion-resistant materials.
Remote Areas Rural Development
What happens if a component of the solar lighting system fails?
Most systems have modular designs, so individual components like batteries or LED lights can be replaced without affecting the entire setup.
Solar Street Light Luqing
Are solar street lights easy to install?
Yes, solar street lights are easy to install. They do not require external wiring or connections to the electrical grid. The installation process is straightforward and typically involves mounting the light pole, positioning the solar panel, and securing the battery and lighting unit.
Transportation and Highways
How does the system handle extreme weather conditions, such as snow or hurricanes?
Our systems are designed to withstand harsh weather, with components that are waterproof, wind-resistant, and capable of operating in temperatures ranging from -40°C to 60°C.
Distributors
What are the benefits of becoming a Queneng distributor?
As a Queneng distributor, you will gain access to high-quality, customizable solar lighting products, competitive pricing, marketing support, and exclusive distribution rights in some regions. We provide comprehensive training, technical support, and reliable logistics to help grow your business.
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
Have more questions about our products or services?
The messenger of light & power conversion
Environmental protection and intelligent manufacturing are our brand philosophy, and quality assurance and the best user experience are our eternal promises to users.
CONTACT
No.9F, Building F, Cao San Xin Tian Hong Logistics Park, Guzhen Town, Zhongshan City, Guangdong Province, China.
or write [email protected]
WhatsApp: +86 136 2270 1011
