Queneng Support
APMS System
Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.
o Access detailed reports on the operational status of your solar lighting systems.
o Get notifications for routine maintenance or when issues are detected to prevent system downtime.
o Submit and track support tickets for any technical assistance or warranty-related issues.
Service
At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include
o Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.
o We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.
o After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.
Warranty
We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers
o Warranty coverage for defects in materials and workmanship under normal use.
o Warranty for performance degradation and material defects.
o Warranty covering defects and performance issues during the warranty period.
o Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.
Frequently Asked Questions
Battery Performance and Testing
What is the power output of the battery?
The smaller the internal resistance of the battery, the higher the output power. The internal resistance of the battery should be smaller than the internal resistance of the electrical appliance. Otherwise, the power consumed by the battery itself will be greater than the power consumed by the electrical appliance, which is uneconomical and may damage the battery.
Battery and Analysis
What is a portable battery?
The portable battery family includes primary batteries and rechargeable batteries (secondary batteries). Button batteries belong to a special group of them
What are the characteristics of rechargeable portable batteries?
There are rechargeable portable batteries in different electrochemical types, such as lead-acid type (2V/unit), nickel-cadmium type (1.2V/unit), nickel-hydrogen type (1.2V/unit), lithium-ion battery (3.6V/unit) ), the typical characteristic of these types of batteries is that they have a relatively constant discharge voltage (there is a voltage platform during discharge), and the voltage decays quickly at the beginning and end of discharge.
What is the operating temperature range of lithium-ion batteries?
Solar Street Light Luhui
How much energy can Luhui solar street lights save compared to traditional street lighting?
Luhui solar street lights can save up to 80% in energy costs compared to conventional street lighting, as they use solar power and have energy-efficient LEDs that consume significantly less power than traditional lighting systems.
Schools and Educational Institutions
How are the solar lights maintained?
Solar lights require minimal maintenance, typically only occasional cleaning of the solar panels and checking the battery and light functions.
APMS system
What scenarios is the APMS system suitable for?
The APMS system is widely applicable in remote off-grid areas, extremely cold climates, and industrial sites with high energy stability requirements, such as mines and oil fields.
Solar Street Light Luan
How bright are Luan solar street lights compared to traditional street lights?
Luan solar street lights offer brightness comparable to or greater than traditional street lights, using far less energy. The LEDs are designed to provide high-quality, focused illumination, enhancing visibility and safety in outdoor areas while saving energy.
Commercial and Industrial Parks
What maintenance is required for solar lights?
Minimal maintenance is required, typically involving periodic cleaning of panels and checking the battery and light fixtures.
Municipal and Public Infrastructure
How long does installation typically take?
Solar streetlights are quick and easy to install since they don't require wiring. On average, a single light can be installed within 1-2 hours.
How long do solar streetlights last?
Our solar streetlights typically last for 5-10 years with minimal maintenance.
Battery Types and Applications
What is a plastic lithium-ion battery?
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
Have more questions about our products or services?
The messenger of light & power conversion
Environmental protection and intelligent manufacturing are our brand philosophy, and quality assurance and the best user experience are our eternal promises to users.
CONTACT
No.9F, Building F, Cao San Xin Tian Hong Logistics Park, Guzhen Town, Zhongshan City, Guangdong Province, China.
or write [email protected]
WhatsApp: +86 136 2270 1011
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