Queneng Support
APMS System
Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.
o Access detailed reports on the operational status of your solar lighting systems.
o Get notifications for routine maintenance or when issues are detected to prevent system downtime.
o Submit and track support tickets for any technical assistance or warranty-related issues.
Service
At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include
o Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.
o We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.
o After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.
Warranty
We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers
o Warranty coverage for defects in materials and workmanship under normal use.
o Warranty for performance degradation and material defects.
o Warranty covering defects and performance issues during the warranty period.
o Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.
Frequently Asked Questions
Battery Performance and Testing
What is the standard charging and discharging of nickel metal hydride batteries?
Solar Street Light Luyi
What are the key features of Luyi solar street lights?
Luyi solar street lights feature advanced LED technology paired with high-efficiency solar panels. They offer bright, reliable illumination while consuming minimal energy. The lights are designed with durable materials to withstand harsh outdoor conditions and come equipped with motion sensors, adaptive brightness control, and smart monitoring capabilities for enhanced energy savings.
Transportation and Highways
What maintenance is required for highway solar lighting systems?
Routine maintenance includes cleaning the solar panels, checking the battery status, and inspecting the light fixtures every 6-12 months.
Battery Types and Applications
Why do fuel cells have great development potential?
1) High efficiency. Because the chemical energy of the fuel is directly converted into electrical energy without thermal energy conversion in the middle, the conversion efficiency is not limited by the thermodynamic Carnot cycle; because there is no conversion of mechanical energy, mechanical transmission losses can be avoided, and the conversion efficiency does not depend on the size of the power generation. And change, so the fuel cell has higher conversion efficiency;
2) Low noise and low pollution. In the process of converting chemical energy into electrical energy, the fuel cell has no mechanical moving parts, but the control system has some small moving parts, so it is low-noise. In addition, fuel cells are low-pollution energy sources. Taking phosphoric acid fuel cells as an example, the sulfur oxides and nitrogen compounds they emit are two orders of magnitude lower than the U.S. regulations;
3) Strong adaptability. Fuel cells can use various hydrogen-containing fuels, such as methane, methanol, ethanol, biogas, petroleum gas, natural gas and synthetic gas, etc. The oxidant is inexhaustible air. Fuel cells can be made into standard components with a certain power (such as 40 kilowatts), assembled into different powers and types according to the user's needs, and installed in the most convenient place for the user. If necessary, it can also be installed into a large power station and used in connection with the conventional power supply system, which will help regulate the power load;
4) Short construction period and easy maintenance. After the industrial production of fuel cells is established, various standard components of power generation devices can be continuously produced in factories. It is easy to transport and can be assembled on-site at the power station. Some people estimate that the maintenance required for a 40-kilowatt phosphoric acid fuel cell is only 25% of that of a diesel generator of the same power.
Because fuel cells have so many advantages, both the United States and Japan attach great importance to its development.
APMS system
What scenarios is the APMS system suitable for?
The APMS system is widely applicable in remote off-grid areas, extremely cold climates, and industrial sites with high energy stability requirements, such as mines and oil fields.
Sustainability
What is the warranty period for Queneng solar street lights?
We offer a 3–5-year warranty on all solar street lights, depending on the model and project requirements. During the warranty period, any issues arising from quality defects will be repaired or replaced at no cost.
Do Queneng solar street lights require a power connection?
No, our solar street lights operate independently of the power grid. They rely entirely on photovoltaic panels that charge the built-in battery, making an electrical connection unnecessary.
Battery and Analysis
Do batteries need to be fully charged for long-term storage?
Schools and Educational Institutions
Are solar lights adjustable for lighting angles or brightness?
Many of our solar lights feature adjustable heads, allowing you to change the lighting direction or angle. Some models also have brightness control, allowing you to adjust the light intensity.
Solar Street Light Lufei
Are solar street lights suitable for installation in urban areas?
Yes, solar street lights are ideal for both urban and rural installations. In urban areas, they help reduce electricity costs and carbon emissions while providing reliable illumination in parks, streets, and other public spaces.
Tourist Attractions and Resorts
Are solar lights bright enough for outdoor areas at night?
Yes, solar lights are designed to provide adequate brightness for outdoor areas such as pathways, gardens, and parking lots. Advanced solar technology ensures they provide sufficient lighting for safety and ambiance.
Industry
How long is the expected lifespan of Queneng’s solar lighting system?
Under normal maintenance, our solar lighting systems can last over 10 years. High-quality materials and advanced technology contribute to their long-lasting durability and reliability.
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
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