Queneng Support
APMS System
Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.
o Access detailed reports on the operational status of your solar lighting systems.
o Get notifications for routine maintenance or when issues are detected to prevent system downtime.
o Submit and track support tickets for any technical assistance or warranty-related issues.
Service
At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include
o Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.
o We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.
o After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.
Warranty
We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers
o Warranty coverage for defects in materials and workmanship under normal use.
o Warranty for performance degradation and material defects.
o Warranty covering defects and performance issues during the warranty period.
o Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.
Frequently Asked Questions
Solar Street Light Luhao
What are the key features of the Luhao solar street light?
The Luhao solar street light combines advanced LED technology with solar power, providing a sustainable, energy-efficient lighting solution. Key features include high-performance LEDs, solar panel charging, long-lasting batteries, and weather-resistant construction for reliable outdoor illumination.
Solar Street Light Luyan
Can Luyan solar street lights function in areas with limited sunlight or cloudy weather?
Yes, Luyan solar street lights are designed to function reliably even in areas with limited sunlight or during cloudy weather. The high-efficiency solar panels can capture and store energy even in low-light conditions, ensuring that the lights will still provide illumination during cloudy or rainy days. The system is equipped with a battery that stores enough energy to keep the lights running throughout the night, regardless of weather conditions, making it suitable for diverse climates.
Industry
How long is the expected lifespan of Queneng’s solar lighting system?
Under normal maintenance, our solar lighting systems can last over 10 years. High-quality materials and advanced technology contribute to their long-lasting durability and reliability.
Batteries and the environment
What are the “green batteries” currently being used and researched?
Battery Performance and Testing
What is the standard overcharge resistance test?
Battery and Analysis
Can a rechargeable 1.2V portable battery be used instead of a 1.5V alkaline manganese battery?
who we are
What products does Queneng offer?
We offer a wide range of solar energy products, including solar lighting fixtures (street lights, garden lights, etc.), high-performance solar photovoltaic panels, energy storage batteries, and custom solar systems for various applications. We also provide installation and after-sales support.
Sustainability
What factors should be considered when choosing an installation location?
Solar street lights should be installed in areas with abundant sunlight and minimal obstructions to ensure the photovoltaic panels receive maximum sunlight. Avoid locations close to trees or tall buildings that could cast shadows on the panels.
Municipal and Public Infrastructure
Are your solar streetlights compliant with international standards?
Yes, our products meet international quality and safety standards, including ISO9001, CE, and RoHS certifications, ensuring reliability and performance.
Tourist Attractions and Resorts
How do I choose the right solar lighting solution for my resort or tourist attraction?
When choosing solar lighting, consider factors such as the size of the area to be illuminated, the level of brightness required, the design and aesthetic preferences, and the local climate. Our experts can help you select the best solar lighting solution for your needs.
Distributors
Do you offer product training for distributors?
Yes, we provide in-depth product training, both online and in-person (when applicable), to ensure that you and your team are fully equipped with the knowledge needed to sell and support Queneng’s solar products.
Commercial and Industrial Parks
What is the warranty for your solar lighting products?
We offer a 5-year warranty for the entire system and provide ongoing technical support.
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
Have more questions about our products or services?
The messenger of light & power conversion
Environmental protection and intelligent manufacturing are our brand philosophy, and quality assurance and the best user experience are our eternal promises to users.
CONTACT
No.9F, Building F, Cao San Xin Tian Hong Logistics Park, Guzhen Town, Zhongshan City, Guangdong Province, China.
or write [email protected]
WhatsApp: +86 136 2270 1011
