Queneng Support
APMS System
Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.
o Access detailed reports on the operational status of your solar lighting systems.
o Get notifications for routine maintenance or when issues are detected to prevent system downtime.
o Submit and track support tickets for any technical assistance or warranty-related issues.
Service
At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include
o Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.
o We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.
o After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.
Warranty
We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers
o Warranty coverage for defects in materials and workmanship under normal use.
o Warranty for performance degradation and material defects.
o Warranty covering defects and performance issues during the warranty period.
o Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.
Frequently Asked Questions
Transportation and Highways
Are the lights compliant with transportation safety standards?
Yes, our products meet international standards such as CE, RoHS, and ISO certifications.
Solar Street Light Luqing
What kind of battery is used in Luqing solar street lights?
Luqing solar street lights typically use lithium-ion batteries, known for their efficiency, long life, and ability to handle high numbers of charge cycles compared to other battery types like lead-acid.
How bright are solar street lights?
Solar street lights are equipped with high-efficiency LED lights that provide bright, consistent illumination. The brightness typically ranges from 2,000 to 12,000 lumens, depending on the model, providing clear and effective lighting for streets, parks, and public areas.
APMS system
What scenarios is the APMS system suitable for?
The APMS system is widely applicable in remote off-grid areas, extremely cold climates, and industrial sites with high energy stability requirements, such as mines and oil fields.
What is the endurance time of the APMS system during rainy weather?
Optimized for rainy weather, the APMS system can maintain lighting endurance for several days under extended cloudy conditions, with specific duration depending on the environment and battery capacity.
What should I do if I encounter a system malfunction?
QUENENG offers 24-hour remote technical support, allowing clients to contact the after-sales team at any time for assistance. The system also includes intelligent self-diagnosis capabilities to detect and alert potential issues automatically.
Commercial and Industrial Parks
How do solar lights improve security in industrial parks?
Solar lights provide consistent and bright lighting, deterring unauthorized access and improving surveillance.
Solar Street Light Luzhou
What is the brightness level of Luzhou solar street lights?
Luzhou solar street lights provide bright, high-quality illumination that is comparable to traditional street lighting. The LEDs used in these lights are designed to provide focused, powerful lighting that enhances visibility and safety in outdoor spaces.
Solar Street Light Lufeng
Can Lufeng solar street lights be integrated with other smart systems?
Yes, Lufeng solar street lights can be integrated with smart systems for more advanced functionality. Some models can be connected to remote control units or smart city systems, allowing for real-time monitoring, remote management, and automated control of lighting schedules. This integration enhances efficiency and ease of use.
Schools and Educational Institutions
Can solar lights be used in cold climates?
Yes, our solar lights are designed to work in various weather conditions, including cold climates, with some models performing well at temperatures as low as -20°C.
Battery fundamentals and basic terms
What is battery internal resistance?
Battery Types and Applications
What types of rechargeable batteries are there? Which devices are they suitable for?
Features: High capacity, environmentally friendly (no mercury, lead, cadmium), overcharge protection
Application equipment: audio equipment, video recorders, mobile phones, cordless phones, emergency lights, notebook computers
Ni-MH prismatic battery
Features: High capacity, environmentally friendly, overcharge protection
Application equipment: audio equipment, video recorders, mobile phones, cordless phones, emergency lights, notebook computers
NiMH button battery
Features: High capacity, environmentally friendly, overcharge protection
Application equipment: mobile phones, cordless phones
Nickel cadmium round battery
Features: High load capacity
Application equipment: audio equipment, power tools
Nickel cadmium button battery
Features: High load capacity
Application equipment: Cordless phones, memory
Lithium Ion Battery
Features: High load capacity, high energy density
Application equipment: mobile phones, laptops, video recorders
Lead-acid batteries
Features: Cheap, easy to process, short life, heavy weight
Application equipment: ships, automobiles, miner's lamps, etc.
Need more help?
If you have doubts about our products or services, or want to know more about Queneng Solar Lighting Solutions, please fill out the form below to send us a message. One of our dedicated team will get back to you within 24 hours!
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
Schedule a Meeting
Book a date and time that is convenient for you and conduct the session in advance.
Have more questions about our products or services?
The messenger of light & power conversion
Environmental protection and intelligent manufacturing are our brand philosophy, and quality assurance and the best user experience are our eternal promises to users.
CONTACT
No.9F, Building F, Cao San Xin Tian Hong Logistics Park, Guzhen Town, Zhongshan City, Guangdong Province, China.
or write [email protected]
WhatsApp: +86 136 2270 1011
