Queneng Support

Support Services
At Queneng, we are committed to providing exceptional support to ensure that our customers have the best experience with our products. Whether you are considering a purchase or need assistance after your system is installed, we are here to help. Explore our range of support services below.

APMS System

Queneng’s APMS (Advanced Product Management System) is designed to streamline and optimize our product performance and maintenance services. This system provides real-time monitoring, data analytics, and predictive maintenance capabilities to ensure your solar systems are running at peak efficiency.

o   Access detailed reports on the operational status of your solar lighting systems.

o   Get notifications for routine maintenance or when issues are detected to prevent system downtime.

o   Submit and track support tickets for any technical assistance or warranty-related issues.

Service

At Queneng, we offer comprehensive services to ensure that our products meet your needs and operate effectively over time. Our services include

o   Pre-sales Our experts can help you choose the right solar solution for your specific needs, whether for residential, commercial or industrial use.

o   We provide custom solutions tailored to your requirements, including product design, installation, and integration with existing systems.

o   After the sale our team can provide you with installation support to ensure your solar system achieves optimal performance.

Warranty

We stand behind the quality of our products and offer a robust warranty to give you peace of mind. Our warranty covers

o   Warranty coverage for defects in materials and workmanship under normal use.

o   Warranty for performance degradation and material defects.

o  Warranty covering defects and performance issues during the warranty period.

o  Warranty periods vary depending on the product, but typically range from 3 years for solar lighting products to 5 years for solar panels and batteries.

Frequently Asked Questions

Solar Street Light Luzhou
Can Luzhou solar street lights be used in remote locations?

Yes, Luzhou solar street lights are perfect for remote locations that do not have access to the electrical grid. Their solar-powered design allows them to operate independently, making them an ideal solution for rural roads, parks, and off-grid areas.

Solar Street Light Luhao
Is the Luhao solar street light weatherproof?

Yes, the Luhao solar street light is designed to withstand all weather conditions. It is made with durable, weather-resistant materials that can handle rain, snow, heat, and cold, ensuring reliable performance year-round.

Industry
Does Queneng offer off-grid solar systems?

Yes, we provide off-grid solar lighting systems designed for remote areas or regions without grid coverage, meeting the specific lighting needs in these areas.

OEM&ODM
Do you offer warranty and technical support?

Yes. All our products come with a 3–5 year warranty. We provide full after-sales guidance, documentation, and video support.

What is the lead time for OEM production?

15–25 working days depending on order volume and customization level.

Can I get free samples before placing an order?

Free samples are available for serious OEM/ODM inquiries. Shipping charges may apply.

Solar Street Light Luyi
Are Luyi solar street lights suitable for all outdoor environments?

Yes, Luyi solar street lights are highly versatile and suitable for a wide range of outdoor environments. Whether for urban streets, rural roads, parking lots, parks, or pathways, Luyi lights provide reliable illumination in any setting. Their weatherproof and durable construction makes them ideal for harsh outdoor conditions, including extreme heat, cold, rain, and snow.

Solar Street Light Luyan
Can Luyan solar street lights function in areas with limited sunlight or cloudy weather?

Yes, Luyan solar street lights are designed to function reliably even in areas with limited sunlight or during cloudy weather. The high-efficiency solar panels can capture and store energy even in low-light conditions, ensuring that the lights will still provide illumination during cloudy or rainy days. The system is equipped with a battery that stores enough energy to keep the lights running throughout the night, regardless of weather conditions, making it suitable for diverse climates.

Sustainability
What factors should be considered when choosing an installation location?

Solar street lights should be installed in areas with abundant sunlight and minimal obstructions to ensure the photovoltaic panels receive maximum sunlight. Avoid locations close to trees or tall buildings that could cast shadows on the panels.

Battery and Analysis
What is a portable battery?
Portable means easy to carry and easy to use. Portable batteries mainly provide power for portable and cordless devices. Larger batteries (e.g. 4 kg or more) are not considered portable batteries. A typical portable battery today is about a few hundred grams.
The portable battery family includes primary batteries and rechargeable batteries (secondary batteries). Button batteries belong to a special group of them
Distributors
What kind of marketing and sales support does Queneng provide?

We provide our distributors with a wide range of marketing materials, including brochures, product specs, digital content, and sales guides. Our team also offers training to help you effectively communicate the benefits of our solar lighting solutions.

Solar Street Light Luxian
How do Luxian solar street lights contribute to reducing carbon emissions?

By using solar power as their energy source, Luxian solar street lights reduce reliance on fossil fuels for electricity generation. This contributes to lower carbon emissions, helping mitigate climate change and promoting environmental sustainability. Their energy efficiency further reduces the overall carbon footprint of lighting systems.

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Schedule a Meeting

Jason Qiu

Jason Qiu

Queneng Expert

+86 136 2270 1011

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+86 136 2270 1011

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Looking for reliable and high-quality solar lighting solutions?
Queneng specializes in manufacturing durable, energy-efficient solar streetlights for a wide range of applications—from highways and parking lots to industrial parks and residential areas.

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Queneng Lighting specializes in manufacturing durable, energy-efficient solar streetlights for a wide range of applications—from highways and parking lots to industrial parks and residential areas.

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